Last updated: July 27, 2026
This Privacy Policy describes how Pochyo Foods ("Pochyo Foods", "we", "us", or "our") collects, uses, and discloses your information when you use our mobile application and website (collectively, the "Service"), including when you order food or groceries through our platform.
1. Information We Collect
We collect the following categories of information:
- Account information: name, email address, phone number, password, and profile photo when you register.
- Order information: delivery address, items ordered, order history, and special instructions.
- Location information: precise or approximate device location, collected to show nearby restaurants/stores, calculate delivery distance, and enable real-time order tracking.
- Payment information: payment method details are processed by our third-party payment gateway partners. We do not store full card numbers on our servers.
- Communications: messages, reviews, ratings, and support requests you send to us or to sellers/delivery partners.
- Device and usage information: device model, operating system, IP address, app version, crash logs, and analytics data collected automatically.
2. How We Use Your Information
- To create and manage your account and process orders.
- To match you with nearby sellers and delivery partners and enable order tracking.
- To process payments and refunds.
- To send order updates, promotional offers, and service-related notifications (you can opt out of marketing communications).
- To provide customer support and respond to inquiries.
- To improve the Service, perform analytics, and prevent fraud or abuse.
- To comply with legal obligations.
3. Permissions We Request
Depending on the platform, our app may request the following device permissions, used only for the stated purpose:
- Location: to detect your delivery address and show nearby stores.
- Camera / Photos: to let you upload a profile picture or attach images to support requests or reviews.
- Notifications: to send order status and promotional alerts.
- Storage: to save invoices/receipts and cache app data.
4. Sharing of Information
We may share your information with:
- Sellers/restaurants and delivery partners — to fulfill and deliver your order.
- Payment gateway providers — to process payments securely.
- Service providers — such as cloud hosting, SMS/email, and analytics providers who process data on our behalf.
- Legal authorities — where required by law, regulation, or legal process.
- Business transfers — in connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
- You may access, update, or delete your account information from the app settings.
- You may disable location or notification permissions at any time from your device settings, though this may limit app functionality.
- You may request deletion of your account and associated data by contacting us at the email below.
- You may opt out of marketing communications via in-app settings or the unsubscribe link in emails.
8. Children's Privacy
Our Service is not directed to children under the age of 13 (or the minimum age required in your country), and we do not knowingly collect personal information from children.
9. Third-Party Links and Services
Our Service may contain links to third-party websites or integrate third-party services (e.g., maps, payment gateways, analytics). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: support@pochyo.com
- Phone: +91 9725084613
- Address: Dahisara